Like our costumes and rubber products, we are committed to keeping your gear items in tip-top shape; ready for your next convention or play scene. While we always produce our items to last, sometime accidents happen. If this is the case, Scaleworx is happy to repair your custom items, restoring them to their original condition.
Warranty and Repair:
Like all our products, we offer a 30 day guardsmen that all custom creations shall be free from any defects in materials or workmanship. If you item arrives damaged, or sustains any damage from normal use during this time, send it back and we will repair / replace the item free of charge.
If your piece has been damaged by excessive force, horseplay, chemicals, improper storage, or other external factors, we will still happily repair your item; however, you will need to cover the shipping charges, and a small repair fee will apply. Please contact us for more information if your item requires repair.